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FAQ & Help
Questions? We’re Happy to Help
Find quick answers about our designs, products, personalization, ordering, shipping, and more. If you still need help, send us a message and we’ll be happy to assist.
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Shopping Our Designs
How do I shop for a specific design?
Find the design you love on its profession or interest page, or browse every collection from Shop All. Select the design to open its complete collection, then choose the product, color, and size you’d like it on.
Can I choose which product I want a design printed on?
Yes. Every design has its own collection that shows the products genuinely available for that artwork. Choose the one you want, then select your color and size.
How do I shop by profession or interest?
Open Shop All in the top menu. Designs are grouped by profession, such as teachers, nurses, and photographers, and by interest, such as pets, gardening, and music. Each page lets you filter and sort its designs.
How do I save a design to my Favorites?
Select the small heart on any design. Your saved designs are kept together in My Favorites, which you can open from the heart at the top of every page. Select the heart again to remove a design.
Where can I find new arrivals and bestselling designs?
Visit Little Extras We’re Loving on our homepage and choose New Arrivals or Best Sellers.
Products and Sizing
Where can I find the size chart?
Each product has its own size chart on its product page. Because our products are made by different manufacturers, sizing can vary from one product to another, so please check the chart for the exact item you’re choosing.
How do I choose the correct size?
Compare the measurements in that product’s size chart with a similar piece you already own and love. Product pages also include fit notes where they’re available.
Are all product colors available with every design?
Not always. The colors shown on a product page are the ones available for that design and product. If a color isn’t listed, it isn’t currently offered for that combination.
Will product colors look exactly the same on every screen?
We work to show colors as accurately as we can, but every screen displays color a little differently, so the finished product may look slightly different from what you see on your device.
How should I care for apparel and printed products?
Each product page includes care instructions for that specific item. Following them helps keep the print and fabric looking their best.
Personalized Gifts
Which products can be personalized?
Products that can be personalized are found in our Personalized Gifts shop. Each one shows the personalization it offers.
What information can I personalize?
It depends on the product. Depending on the item, you may be able to add a name, a photo, a special message, or a date. Only the options shown on a product’s page are available for that item.
Will I receive a preview before my personalized order is produced?
The preview on the product page shows how your item will be printed. We don’t send a separate proof, so please check names, dates, spelling, and photos carefully before you place your order.
Can I change personalization after placing my order?
Personalized items go into production quickly. If you need a change, contact us right away. We can only update an order before it starts production, and once it’s in production it can’t be changed.
What happens if I enter a name or date incorrectly?
Every item is made exactly as entered, so we can’t offer a free replacement for spelling or entry mistakes. If you notice an error, contact us as soon as possible and we’ll do our best to fix it before production begins.
Orders and Payments
How will I know that my order was received?
Right after you check out, you’ll get an order confirmation email. If you don’t see it within a few minutes, check your spam folder or contact us.
Can I change or cancel my order?
Because every item is made to order, it goes into production quickly. Contact us as soon as possible. We can only change or cancel an order before production begins.
What payment methods are accepted?
We accept Visa, Mastercard, American Express, and Discover.
Can I use more than one discount code?
Only one discount code can be used per order.
Where can I check my order status?
Sign in to My Account and choose Orders to see each order and its current status.
Shipping and Delivery
How long does production take?
Every item is made just for you after you order. Production usually takes 2 to 7 business days.
How long does shipping take?
Once your order ships, standard delivery within the US usually takes 2 to 5 business days. Most orders arrive within about 1 to 2 weeks of ordering.
How can I track my package?
When your order ships, you’ll get an email with your tracking number. You can also check your order in My Account under Orders.
Can I update my shipping address?
Contact us right away. We can only change the address before your order goes into production. Please double-check your address at checkout.
Do you ship internationally?
Right now, we ship within the United States only.
What should I do if tracking shows delivered but I cannot find my package?
Check around your delivery area and with neighbors or your building’s mailroom, and confirm the shipping address on your order. If you still can’t find it, send us a message with your order number and we’ll help you look into it.
Returns, Exchanges, and Order Problems
What is your return or exchange policy?
Because every item is made just for you, we can’t accept returns or exchanges for size, color, or a change of mind. If your order arrives damaged, misprinted, or wrong, contact us within 30 days of delivery and we’ll send a free replacement or a refund.
Can personalized or made-to-order products be returned?
Personalized and made-to-order items can’t be returned unless they arrive damaged, defective, or with a printing error. Please check your details carefully before ordering.
What should I do if my order arrives damaged?
Contact us within 30 days of delivery with your order number and a clear photo of the damage. We’ll send a free replacement or a refund, and you don’t need to send the item back.
What if I receive the wrong product?
Contact us within 30 days of delivery with your order number and a photo of what you received. We’ll send the correct item or a refund at no cost to you.
What if the print has a quality problem?
If your print is blurry, faded, peeling, or misplaced, contact us within 30 days of delivery with your order number and a clear photo. We’ll replace it or refund it. Small differences in color from what you see on screen are normal and aren’t considered defects.
What information should I include when reporting an issue?
Please include your order number, the item affected, a short description of the problem, and clear photos of the item, its label, and any damage or printing issue. You can attach a photo with the form below.
Contact Us
Still Need a Little Help?
Send us a message and tell us how we can help. If your question is about an existing order, include your order number so we can assist you more quickly.